Have you ever had difficulty with your cell phone carrier or your cable company?  Have you experienced bad customer service, dealt with a difficult manager, received poor service in a hotel, felt daunted by the healthcare system?

If not, you’re lucky.  Read this book anyway.  The stories are amusing and you may need the resolution techniques later. 

For those of you who are frustrated consumers, read about Mauree Miller’s ongoing consumer adventures and the effective ways that she has learned to resolve them.  Meet Mr. Frazzled, Fish Lady, The Manager From Hell and a cast of characters that could make your hair stand on end—and probably have if you’ve ever had a consumer problem.  By the end of the book, you’ll know how to make things right.